Terms of service
Last updated: 1 October 2026
These terms apply to Online for Orders (“the service”), operated by Kristaps Šteins, Latvia, reachable at [email protected] (“we”). By installing the app on your store you agree to them. If you use the service for a business, you accept them on its behalf.
1. What the service does
The service checks, at the intervals of your plan, whether customers can buy from your online store (store online, products available, add to cart, checkout opening, shipping options, and on some plans a real browser and whether orders keep coming in) and alerts you when a check confirms a problem. On Shopify the checks stop when the checkout page opens: no order is placed and no payment is made. On WooCommerce, full checks can place a test order with a test payment method that charges nothing; you can switch this off.
2. Plans, trial and billing
- Paid plans on Shopify are billed by Shopify through your Shopify invoice, monthly or yearly, at the prices shown when you choose a plan. Every plan starts with a 14-day free trial.
- You can change or cancel your plan at any time in the app. Cancelling or uninstalling stops future charges; charges already made are not refunded, except where Shopify's billing rules or the law require it.
- On WooCommerce we bill you ourselves through our payment provider Stripe: a 14-day free trial without a card, then €25 per month. You subscribe, change your card, download invoices or cancel from the Store Monitor page in your WordPress admin. Cancelling stops future charges at the end of the paid month; charges already made are not refunded, except where the law requires it. If you don't subscribe, monitoring stops when the trial ends. Stores that connected while the plugin was free get at least 30 days before monitoring needs a subscription.
- We may change prices with at least 30 days' notice; a change applies from your next billing period.
3. Your responsibilities
- Install the app only on stores you own or are authorised to manage, and keep your alert email address up to date.
- Don't use the service to test stores you don't control, to load-test a store, or in any way that breaks the law or your platform's terms.
- If your store is password protected, you give us the storefront password only so the checks can open it.
4. No guarantee of detection
Monitoring reduces the time a problem goes unnoticed; it can't catch every problem. Checks run at intervals, follow a typical shopper's path, and can be stopped by your store's bot protection, by your platform or by outages outside our control. Alerts are sent only after a problem is confirmed by consecutive failed checks. The service does not replace your own testing, and you remain responsible for your store.
5. Availability and changes
We aim to keep the service running around the clock but don't promise uninterrupted availability. We may improve or change features; if we remove a feature your plan includes, we'll tell you in advance.
6. Liability
To the extent the law allows, we are not liable for lost sales, profits, data or other indirect or consequential losses, including sales lost while a problem was not detected or alerted. Our total liability for any claim is limited to the fees you paid for the service in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, such as for intent or gross negligence.
7. Data
How we handle your store's data is described in our privacy policy. You keep all rights to your data.
8. Ending the service
You can stop at any time by uninstalling the app. We may suspend or end the service for a store that breaks these terms, or end the service altogether with at least 30 days' notice.
9. Changes to these terms
We may update these terms. For material changes we'll notify you by email or in the app at least 30 days before they take effect; continuing to use the service after that means you accept them.
10. Law
These terms are governed by the laws of the Republic of Latvia. If you are a consumer, you also keep the protection of the mandatory laws of the country you live in.